Saturday, November 13, 2010


My A/C went. I needed to replace my twelve-year-old unit in its entirety. $5,202 (with $795 of that being a ten-year parts and labor warranty, which is absolutely necessary because some expensive coil goes every sixteen months, at around $1,600 a pop).

And here's where I got stupid. I was so tired when the Del-Air rep came over and met with me. He went over everything. I made my decisions. I asked him what I would find out if I contacted his competitors. He said that since they were the largest around, no one could match their prices. And, like a complete idiot, I believed him and didn't do my homework. In my defense, I was tired. And hot. And in a hurry. But still.

Then while Del-Air was here doing the install on a Friday, two different people asked me why I wasn't using Air Temp, a rival company. So on Monday I called Air Temp. When all was said and done, they quoted me a price that would have been $572 lower for exactly the same equipment and install.

So not only am I out $5,202 I can ill afford, but I made a bad deal.

Oh, and of course I contacted Del-Air in an attempt to get that $572 refunded. After three solid days of jerking me around, they gave me... absolutely nothing.

But I did get a lecture about their quality. I guess they forgot about the time one of their technicians set my attic on fire and then sat down on my stairs and cried.

And I also got a lecture about how they'd put together the financing, and that'd “cost” them something. But he stopped talking when I said the word “kickback”. Just like with auto dealerships, I'm sure.

Bottom Line: I am now carrying an additional $5,202 in credit card debt at a “special” rate of 5.9% on a card where all the other rates are 27.99%. And I'm not even sure how long that 5.9% rate is guaranteed. I'm scared to make the call to find out. And entirely too depressed.

After all my progress, that $5,202 is weighing down on my shoulders very, very hard.

We've been putting off braces for Cathy. My car is older than Maryanne, who would like a car of her own. My living room furniture has holes in it. But, hey, Del-Air now has my $5,202.

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